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Information Technology Services

Outages

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  • NOTICE: Outages to CS Gold, Advance, and OnBase (July 3 – 6)

    2 July 2025

    ITS needs to perform vendor-mandated maintenance, starting with CS Gold (OneCard) July 3rd and Advance, OnBase, and the Protected Drive over this weekend. Each of these services will be unavailable…

    • Read more of “NOTICE: Outages to CS Gold, Advance, and OnBase (July 3 – 6)”
  • NOTICE: Scheduled Maintenance on CarlSites, July 1st, 2025 from 1 pm – 3 pm

    26 June 2025

    On Tuesday, July 1st, from 1 pm – 3 pm CST, Reclaim Hosting, Carleton’s Hosting provider for CarlSites, will be performing maintenance on one of CarlSites’ management platforms in order…

    • Read more of “NOTICE: Scheduled Maintenance on CarlSites, July 1st, 2025 from 1 pm – 3 pm”
  • NOTICE: Network maintenance Monday, June 23-July 7 between 5-6AM

    16 June 2025

    ITS will be conducting maintenance on our campus network starting Monday, June 23 and continuing through Monday, July 7. Maintenance may occur on any day from Monday, June 23 through…

    • Read more of “NOTICE: Network maintenance Monday, June 23-July 7 between 5-6AM”
  • RESOLVED: Moodle courses not appearing

    17 May 2025

    Update 9:00AM: ITS staff have identified the issue and applied the fix. Moodle courses should now be appearing properly. ITS Staff are investigating reports of Moodle courses not appearing. Details…

    • Read more of “RESOLVED: Moodle courses not appearing”
  • COMPLETED: Emergency Network maintenance postponed to May 16 from 6-7AM

    12 May 2025

    Maintenance is complete. Please call the ITS Helpdesk at 507-222-5999 if you have any connectivity issues. Update May 14th 8pm: This work has been postponed to May 16, 6-7AM. ITS will…

    • Read more of “COMPLETED: Emergency Network maintenance postponed to May 16 from 6-7AM”
  • RESOLVED: Zoom unavailable

    16 April 2025

    Update 3:30pm – Zoom is now back online. Please contact the ITS Helpdesk at x5999 or helpdesk@carleton.edu if you are still having issues. 2:10pm – Zoom is experiencing a broad…

    • Read more of “RESOLVED: Zoom unavailable”
  • RESOLVED: Phone service interruption of external inbound and outbound calls

    27 March 2025

    Update 9:00PM: We were able to get in contact with the vendor and have resolved the issue. Phones are back online. Please email the ITS Helpdesk(helpdesk@carleton.edu) if you are still…

    • Read more of “RESOLVED: Phone service interruption of external inbound and outbound calls”
  • COMPLETED: CarlSites server replacement on 03/25 from 11 am – 6 pm

    18 March 2025

    On Tuesday, March 25th, from 11am to 6pm CST, Reclaim Hosting, Carleton’s Hosting provider for CarlSites, will be migrating our server infrastructure to a new system. This process is being…

    • Read more of “COMPLETED: CarlSites server replacement on 03/25 from 11 am – 6 pm”
  • RESOLVED: Workday Unavailable

    17 March 2025

    2:30pm – Workday is now available. Please send any issues to helpdesk@carleton.edu or call 507-222-5999. Workday is experiencing a widespread outage. ITS staff have reached out to the vendor and…

    • Read more of “RESOLVED: Workday Unavailable”
  • RESOLVED: Carleton website performance issues

    28 February 2025

    3:15pm – ITS staff have implemented some workarounds so the site should see better performance. ITS staff are investigating slow loading of the Carleton website. We will update this post…

    • Read more of “RESOLVED: Carleton website performance issues”
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    Email: helpdesk@carleton.edu
    Information Technology Services pages maintained by Jeanne Blair
    This page was last updated on 4 July 2025
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